Knowing what to address first helps Retain and Grow Membership
Don't bore your gym members with a survey - they will get annoyed and the only ones who fill it out are the ones who want to be nice to you. Such positive feedback might feel good but it doesn't address the looming cancellations and negative word-of-mouth from unhappy members.
You want the attention and critique from these gym goers who are likely to drop-off or cancel their membership so you have to reduce the barrier for them to tell you what stinks. If you manage to get them to open up there is a great opportunity to engage them and turn these into loyal customers who promote your business.
And are you investing in what really matters to them (be it equipment, staff / classes)? Image courtesy of mylocal-gym.com.au
Each question on rekommend.io is a unique link that you can send out (works great with MailChimp, Constant Contact etc) - that's it.
We'll email you our free step by step guide (PDF) to measuring gym member engagement, just opt-in to our newsletter. No spam promise, we'll let you know when we ship something very cool.